3 Quick Ways to Fix DirecTV Player When it’s Not Working

If your DirecTV Player isn’t working anymore, follow the steps below

by Loredana Harsana

Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was… read more

Fact checked by
Alex Serban

Alex Serban

After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server… read more

  • If you can’t watch DirecTV on the computer, the answer is probably plugin and cache issues.
  • Quickly solve the DirecTV player if it won’t install on the device by clearing the browser data.
  • Deleting the cookies will also quickly eliminate the DirecTV not working on your computer.
  • One last thing you can do is switch to another faster, better, and bug-free browser. 

fix directv issues


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DirecTV is an excellent TV service that will offer thousands of channels and many other excellent features for you and your family.

The direct broadcast satellite service is number one in features and functionality in America, including RVU services compatible with smart TVs, recording, re-watching, and much more.

Enjoying your free time with your family has never been easier thanks to this service, which is compatible with most devices, offering movies, shows, sports, and cartoons for your children.

Even better is that the service is available for multiple platforms, not just TVs. This means you can watch your favorite shows on a PC, tablet, or laptop.

Why does DIRECTV player not work?

Several DirecTV users running the latest Windows 10 complain that they can’t watch the shows in the service or the app stops working several times a day.

If any of these sound familiar to you, here are some quick solutions you can try:

  • Check for software updates and install them accordingly (Feel free to use specialized driver updater software that will automatically handle this task for you).
  • Close all other programs that may be running in the background.
  • Clear the cookies and cache on your browser (While you’re at it, make sure that the browser does not block pop-ups and cookies altogether).
  • Restart or reset your current browser. Alternatively, you can try a different browser.
  • Restart the DirecTV app/DirecTV player or uninstall and reinstall it if the first attempt does not work.

If you can also not watch DirecTV on your device, don’t imagine it is not compatible with Windows 10.

This post will offer you a few workable methods to change that, so we invite you to follow them in the given order.

Can I watch DirecTV on my laptop away from home?

The company responsible for the product has changed some things regarding streaming, so keep that in mind.

Only mobile devices can stream DVR content outside of the home. Why do you ask? The reason is that your mobile device is registered to your receiver, while the computer is not. 

This is precisely why your computer needs to be on the same network as your receiver, just so there is no confusion.

Quick Tip:

If you don’t want to spend time troubleshooting your current browser, use an alternative. A good option that is known to have a very small error rate is Opera.

Opera is private, performance-driven, and optimized for playing videos and streaming without buffering, lags or interruption. Its integrated VPN lets you access content from anywhere in the world.


Enjoy unlimited DirecTV streaming with this fast and secure browser!

How do I fix the DirecTV player when it’s not working?

1. Restart your device

  1. Press the Windows Key and bring up the Start Menu.
  2. Click the Power button.

  3. Select Restart and let your PC finish the process.
  4. After the computer is back on, check to see if this has fixed the DirecTV issue.

If your DirecTV player won’t download, or won’t install, don’t think of the worst and try out a simple restart procedure first.

Your device will reboot next. If you have any open programs, chances are you’ll be prompted to close them before the power gets interrupted.

2. Delete cookies on your Windows 10 device

  1. Open the menu in the top right corner—click Settings.
  2. Go to Privacy and Security and select Cookies and other site data.
  3. Delete your cookies and try again.
  4. If that does not work, open Settings.
  5. Scroll down to the Privacy & Security section and select Clear browsing data.
  6. Then hit Clear Data.
Note icon
The steps above apply only if the DirecTV player is not working on Google Chrome. They might slightly vary depending on your browser.

Don’t fool yourself into thinking that cookies are the same as your cache or browser history. While cache temporarily stores web documents, cookies store your information.

Even if the purpose is to create a personalized experience, there are also times when clearing browsing data is inevitable.

You may also delete browsing history and cookies from Control Panel.

  1. Go to Control Panel.
  2. Select Network and Internet.
  3. Then, click Delete browsing history and cookies and follow the given prompts.

3. Enable plugins to run on your browser

  1. In the address bar, on the right-hand side, you’ll see a small icon that looks like a shield popping up.
  2. Click on it right away and select Manage exceptions.

Other users describe another working solution that you may consider as well. For example, most web browsers these days load Flash and other plugin content the second you open a web page.

However, a little interference from your part is sometimes needed, so make sure to allow plugins to run on your browser too.

The steps above apply to the IE browser. In the case of using a newer version of Google Chrome, for example, you may find a similar setting called Let me choose when to run plugin content.

Restarting your router/modem and completely reinstalling DirecTV from scratch are options.

Now, if you want to install a DirecTV player, or can’t watch DirecTV on your computer, or the DirecTV video player is not working, you better understand the situation.

You might also encounter annoying situations when the DirecTV player is not working on Chrome, or the DirecTV player is not working on Firestick, which is why we are here to help you.

We hope that by following these procedures, you managed to fix the DirecTV issues in Windows 10. Also, let us know if you have other suggestions for readers experiencing the same problem.

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